Shipping policy
Last Updated: September 5, 2026
Thank you for shopping with Velaucci. We’re committed to making sure your order reaches you safely and as smoothly as possible.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days.
Orders are not processed on weekends or public holidays. During periods of unusually high demand, processing times may occasionally take slightly longer.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Estimated Shipping Time
Once your order has been processed and dispatched, estimated delivery time is:
8–15 business days
Delivery times may vary depending on your destination, local carrier conditions, customs processing, weather, or other circumstances outside our control.
Shipping Destinations
Velaucci ships internationally, including our primary markets:
United States, United Kingdom, Canada, Australia, and New Zealand, as well as many other countries worldwide.
If your country is available as a shipping option at checkout, we currently deliver to your location.
A small number of remote regions or islands may be excluded from our delivery network.
Shipping Rate
We charge a flat shipping fee of:
$3.97 USD per order
Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at:
Once an order has already been processed or shipped, we may not be able to modify the delivery address.
Velaucci cannot be held responsible for packages that are lost or delivered incorrectly due to inaccurate or incomplete information provided at checkout.
Delayed, Lost, or Stolen Packages
Occasional shipping delays may occur after an order has been transferred to the carrier.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact support@velaucci.com and our team will assist you.
If tracking confirms that an order has been successfully delivered, Velaucci is not responsible for packages that are subsequently lost or stolen.
Customs, Duties & Taxes
International orders may occasionally be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.
Customs processing may also occasionally result in additional delivery delays.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and any damage or defect
Our support team will review your request and help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Our customer support team aims to respond within 24 business hours.